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Merrill J. Fernando

Founder, Dilmah Tea

I have dedicated my life to bring to the consumer the experience of real tea, made in the traditional fashion with leaf from genuine origins, by master craftsmen who handle the tea with the love and care it merits.

The Tea Maker’s Reserve is the delightful outcome of that selective process, providing the discerning consumer with a fascinating range of the best tea from the country which makes the finest tea in the world.

Dilmah Wholesale

Enhance your customer tea experience to a level that has never been experienced before. Dilmah’s artisanal collection is exclusive for tea connoisseurs who appreciate and value high quality products. Now to facilitate an uninterrupted tea service at your venue and to ensure that you never run out of stocks you may place a standing order which will ensure a continuous supply of tea for your F&B.

The artisanal collection is offered to retail exclusively to gourmet food stores, restaurants and cafes. You may place orders of any of our retail products which would be shipped fresh from our factory in Sri Lanka to ensure only the freshest and finest teas are offered for sale at your venue. We will support with menu cards and exclusive timber display unit and promotional material to support the offtake at your venue.

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A World of Choice

Original Garden Fresh Teas with the assurance of integrity and quality

Highest Quality Standards

State of the art Research laboratory and Factory with ISO, FSSC, BRC and Organic Certifications

Express Shipping

Delivered to customers across the world

frequently Asked Questions

The prices offered in the B2C web shop are for individual consumers and if you require larger quantities, please fill the Request For Quote (RFQ) Form for a custom quote. Our Marketing team personnel will reach out to you for further communication.

If you wish to obtain some free samples, please contact us at b2b@teamakersreserve.com or fill the Request For Quote (RFQ) Form for a custom quote. Our Marketing team personnel will reach out to you for further communication.

You could view your items in US Dollars, and the final payment will be in US Dollars. However you could pay with your local currency but the applicable exchange rate will be applied by the bank during transaction.

We include FDA Prior Notification Forms for all Tea orders shipped to USA or Canada and Phytosanitary Certificates for all orders shipped to Europe and South America. Please contact us at b2b@teamakersreserve.com should you require any other documents which may help clear your teas faster and cheaper. If you are from India: You will be requested to provide a Clearance Authority Letter and KYC form by the courier at the time of clearance. If you are from Turkey, Brazil or Chile: Please provide your TAX ID or RUT Number along with your order. You could also send it to us at b2b@teamakersreserve.com with your details.

Please call us at +94 11 482 2000. We are available 9 am – 5 pm IST. You may also email us at b2b@teamakersreserve.com.

Orders may be cancelled by notice to b2b@teamakersreserve.com up to 24 Hours from the date of order placement, and if the shipment is not already in transit.

Only very rarely do we receive complaints about our levels of service, however if for some reason you feel let down by us, then please register your thoughts/feedback with our Consumer Services team by contacting them via email at b2b@teamakersreserve.com or calling them directly on +94 11 482 2000, We are available 9 am – 5 pm IST. We are committed to improving our service to give our customer’s 100% satisfaction. If for some reason, we do not meet your expectations, be sure to inform us so that we can make changes to ensure that it does not happen again.

If you receive an incorrect or missing item in your order, please notify us within 30 days of receipt of your order so we can resolve this for you. You can do this via email at b2b@teamakersreserve.com or by calling us on +94 11 482 2000, we are available 9 am – 5 pm IST. Please note it may be required to send evidence, i.e. a photograph.

In the unlikely event of receiving a faulty product, please inform our customer services team within 30 days of receipt of your order via email on b2b@teamakersreserve.com or calling them on +94 11 482 2000. We are available 9 am – 5 pm IST. This means we will do everything in our ability to ensure that you are refunded for the faulty item, or that a replacement product is sent out to you ASAP. Please note that you may be required to send evidence, i.e. a photograph of the faulty/damaged item to our customer services team. Faulty goods may be returned within the first 6 month period from the date of purchase.

In case you have given us the wrong address details, please contact our Consumer Services team ASAP on +94 11 482 2000. We are available 9 am – 5 pm IST or via b2b@teamakersreserve.com. Please quote your order details and the address it has to be changed to. If your order is already shipped it may not be possible to change your address details.

Need More Assistance?

Require further information. Please do not hesitate to contact us if you require further information.

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